HELP/FAQs

Open Seating & Specialty Restaurant Dining

  • What is Open Seating Dining?
    Open seating is available aboard Crystal ships in most dining venues—it allows guests to dine at their leisure for breakfast, lunch and dinner at a restaurant of their choice.  With the exception of specialty restarants Prego, Umi Uma and the Vintage Room aboard Crystal Serenity and Crystal Symphony (where reservations are required), all guests may enjoy dinner at any time they choose from 6 pm until closing at 9:30 pm (opening times subject to change). 
  • Why is open seating dining not available for Specialty Restaurants?
    Open seating dining is not available in the specialty restaurants, Prego and Umi Uma, as well as the Vintage Room, due to limited space availability. 
  • What is the Specialty Restaurant reservation policy?
    Crystal’s specialty restaurants provide opportunities for guests to enjoy a variety of culinary experiences. Our unique Specialty Restaurants are meant to be enjoyed by all of our guests, equally. It is with this in mind, that we have revised our policy to ensure each guest has a chance to dine at Prego and Umi Uma & Sushi Bar at least once during their voyage.

    Prior to cruise departure, Crystal guests are entitled to and may request for one (1) reservation in each specialty restaurant, per booking, via Crystal’s Priority Check-in and Planning Center (PCPC). Additional reservations may be requested, once on board, for a nominal $30 per person reservation fee, subject to availability at time of request. Guests on back-to-back voyages are entitled to additional complimentary Specialty Restaurant dining experiences, requested on board, depending on the total length of the cruise.

    Note: Penthouse category guests (PH/SH and above) are entitled to unlimited complimentary Specialty Restaurant reservations; however, the same one (1) PCPC pre-reservation per restaurant restriction as noted above will apply. All subsequent reservations must be made on board, based on availability at time of request.a maximum of one reservation per specialty restaurant will be confirmed per booking via our Guest Check-in/Priority Check-in and Planning Center (PCPC). All additional reservations or visits (i.e. walk-in dining) will be confirmed on board on a space available basis. 

    Specialty restaurant dining reservations (excluding the sushi bar) made online via PCPC will require each guest’s Crystal Key Code.

    For information, click Crystal Key-Dining here. Sushi Bar is not available for pre-reservation via PCPC. Sushi Bar seating/dining requests must be made on board the ship, and are available on a first-come, first-served basis, based on space availability.
  • How can guests who are already booked pre-reserve their Specialty Restaurant dining experience?
    Prior to cruise departure, Crystal guests with fully-paid bookings, are entitled to and may request for one (1) reservation in each specialty restaurant, per booking, via Crystal’s Priority Check-in and Planning Center (PCPC). Additional reservations may be requested, once on board, for a nominal $30 per person reservation fee, subject to availability at time of request.

    Guests on back-to-back voyages are entitled to additional complimentary Specialty Restaurant dining experiences, requested on board, depending on the total length of the cruise.

    Note: Penthouse category guests (PH and above) are entitled to unlimited complimentary Specialty Restaurant reservations; however, the same one (1) PCPC pre-reservation per restaurant restriction as noted above will apply. All subsequent reservations must be made on board, based on availability at time of request. A maximum of one reservation per specialty restaurant will be confirmed per booking via our Guest Check-in/Priority Check-in and Planning Center (PCPC). All additional reservations or visits (i.e. walk-in dining) will be confirmed on board on a space available
  • How many reservations can be made by a stateroom in the Priority Check-in and Planning Center (PCPC)?
    Each stateroom or suite may only make a single reservation in each of the specialty restaurants. If a guest makes a reservation for a table of 8, PCPC will ask you to identify the other 7 guests (to prevent multiple reservations).

    To prevent duplicate reservations, we will ask for all guests names on any reservation larger than 2. A notification will be generated when a guest, who is already listed on another guest’s specialty dining reservation, attempts to make a second reservation via PCPC before the cruise.
  • Why do I need to have my friends booking number and legal name to add them to a Specialty Restaurant reservation?
    When you add friends to your reservation, that reservation will take the place of their first complimentary reservations if they have no reservations currently in the system. They will not be able to make any additional reservations in that restaurant prior to the cruise. If they already have a reservation in the system, you will not be able to book them until you get onboard. Again, this ensures everyone get at least one reservation in each restaurant prior to the voyage.
  • What is the cost?
    All dining aboard Crystal ships are complimentary with the exception of Specialty Restaurants, Prego and Umi Uma where a nominal fee of $30 per person, per dining experience will apply for additional reservations after the first (complimentary) dining experience. The Vintage Room wine-pairing dining experience is also an exception where additional costs will apply. All rates are subject to change at anytime.
  • What does the $30 fee include?
    The $30 fee is a reservations fee that is intended to ensure that everyone has the opportunity to enjoy the specialty restaurants equally. We have found that many guests enjoy the specialty restaurants and book every evening in their favorite venue. Unfortunately, this does not allow all of our guests to enjoy these restaurants throughout the voyage. With this policy we hope to ensure that all our guests will have the opportunity to enjoy the Specialty Restaurants during their cruise. Note: There is no additional charge for the food, the all-inclusive wine, spirits and beers, and gratuities.

    A check will be presented to guests at the end of the meal that will require their signature.
  • Will the sushi bar have a different policy?
    No. The Sushi Bar will follow the same policy as the specialty restaurants. The first visit is complimentary. Subsequent visits will require a nominal fee of $30 per person, per dining experience. Please note, online pre-reservations are not available for the Sushi Bar. Guests will be seated on a first-come, first-served basis only.
  • Can we book tables for larger groups? Are there tables for two?
    Crystal offers a generous number of two- and four-person table top configurations to invite a more intimate dining atmosphere in most dining venues. Requests for larger table tops must be made in advance with Crystal's Onboard Guest Services department.
  • If guests are ashore and running late, how long will you hold their specialty dining reservation?
    We will hold guests’ reservation up to 15 minutes, just as we do in our specialty restaurants.

    The maitre d’ will hold the reservation for up to 15 minutes unless he is informed by the guest ahead of time and can make adjustments to the evening reservation schedule. If guests arrive after that time period, every attempt will be made to accommodate them in one of our other restaurants.
  • Can more than one reservation be booked for each Specialty Restaurant in advance?
    Using Crystal's online portal Priority Check-in & Planning Center (PCPC), guests are limited to reserving one night in each of the specialty restaurants prior to boarding. By limiting the pre-cruise reservations for each specialty restaurant, all guests have the opportunity to reserve a seating in each restaurant before the start of a cruise.

    Once on board, if a guest chooses to dine again in one of the specialty restaurants he/she will be accommodated on a first-come, first-served reservation basis for a nominal fee of $30 per person, per dining experience.
  • Can guests dine more than once at the specialty restaurants?
    Yes. Once on board Crystal Serenity or Crystal Symphony, guests can make arrangements with the maitre d’ of specialty restaurants for additional nights or by dialing “0”. Walk-ins are still accepted based on space availability.

    Once on board, if a guest chooses to dine again in one of the specialty restaurants (after having availed of his/her complimentary specialty restaurant dining experience), he/she will be accommodated on a first-come, first-served reservation basis for a nominal fee of $30 per person, per dining experience. Rates are subject to change at any time.
  • If a guest is invited by another guest to join them at a Specialty Restaurant, will this count as their complimentary dining reservation?
    If it is the first time in the Specialty Restaurant it is complimentary, if it is the second time the fee goes into effect. It depends on when the reservation/invitations fall.
  • Will Penthouse Guests still be able to order room service “in" from the Specialty Restaurants with no charge?
    Yes, all guests booked in Penthouse (and above categories) may order "in" from the Specialty Restaurants as often as they choose, at no additional cost.
  • Do back-to-back cruise guests get only one reservation for each restaurant, regardless of the length of the cruise?
    No. Guests sailing on multiple voyages will receive one (1) complimentary reservation, per restaurant, per voyage. For example, a guest sailing on a 27-day back-to-back cruise of 3 segments (7 days + 9 days +11 days) will receive 1 (one) complimentary reservation in each restaurant for each voyage, for a total of 3 (three) complimentary reservations (i.e. 6 dining experiences: 3 in Prego and 3 in Umi Uma) per booking, per guest. 

    However, only one (1) reservation per specialty restaurant may be made online via PCPC; all succeeding reservation requests must be made once on board. 
  • If my cruise is a 14-day cruise, do I still only get one reservation for each restaurant?
    No, for any single voyage that is 14 days or longer each guest will be extended 2 (two) complimentary reservations in each restaurant. The first reservation may be made via PCPC; the second reservation will need to be made and confirmed on board the ship once the sailing begins and is on a space available basis.
  • I am a Full World Cruise Guest, do I only get one reservation, per restaurant, per person for my entire voyage, and do I have to pay the fees?
    No, we will waive all Specialty Restaurant reservation fees for all our Full World Cruise Guests. However, only one (1) reservation, per restaurant may be booked via PCPC prior to the voyage; all other reservations need to be arranged on board once the voyage begins, and will be based on space availability.
  • Additional Questions about dining?
    You may direct questions or comments regarding dining via email at AskCrystal@crystalcruises.com.