CRUISE GUIDEBOOK

FARES, DEPOSITS/PAYMENTS & CANCELLATIONS

 

i. Crystal Fares

All Crystal fares and savings are cruise-only in U.S. dollars, per person based on double occupancy and do not include taxes, fees and port charges, which vary by departure. Fares do not include air or transfers. Guests may add air at an additional cost. Optional air add-ons are available to full cruise, full fare guests with flights originating from Crystal Cruises' designated gateway cities in the U.S. and Canada, and include all (airfare-related) government fees, fuel surcharges and taxes. All fares, fees, programs, promotions and policies are subject to change at any time without prior notice. 

For UK & Eire residents only: All Crystal fares and savings are cruise-only, in UK pounds per person based on double occupancy and include cruise port, fees and other charges. Optional air add-ons are available from designated cities in the UK. Fares are subject to change. The fare in effect on the date the cruise is confirmed applies. Please check UK Terms & Conditions details for details. All fares, fees, programs,  promotions and policies are subject to change at any time without prior notice. 

For Australia & New Zealand residents only:  All Crystal fares and savings are cruise only, per person based on double occupancy, in Australian dollars including taxes, fees and port charges. Fares are subject to change. The fare in effect on the date the cruise is confirmed will apply. Australian Dollar fare may only be booked when payment is made by direct bank transfer. Guests paying for a booking with a credit card must pay in US Dollars.  All fares, fees, programs, promotions and policies are subject to change at any time without prior notice. 

 

ii. Fare Inclusions

Crystal Cruises fares include: beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; an evening of specialty dining; Penthouse Butler service in applicable suites; Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

Crystal River Cruises fares include: complimentary airport transfers on days of embarkation and disembarkation; beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; Butler service; choice of one of two guided Crystal Collection shore excursion in every port, and Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

Crystal Yacht Expedition Cruises fares include: complimentary airport transfers on days of embarkation and disembarkation beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; Butler service; Wi-Fi/Internet access in-room and throughout the ship, signal permitting; select Marina and water sports equipment including a wide variety of aquatic equipment–water skis, wake boards, kayaks, jet skis, fishing/snorkel equipment.

Crystal Expedition Cruises fares include: complimentary airport transfers on days of embarkation and disembarkation; beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; Butler service; Wi-Fi/Internet access in-room and throughout the ship, signal permitting; select Marina and water sports equipment including a wide variety of aquatic equipment - kayaks, snorkel equipment etc.

All fares, offers, inclusions, policies etc are subject to change at any time at the discretion of Crystal Cruises, LLC.

 

iii. Deposits

All reservations must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. All percentages are based on total fare and do not apply to taxes, fees and port charges.

OCEAN: 2019 Deposits

RIVER: 2019 Deposits

YACHT: 2019 Deposits

EXPEDITION: 2019 Deposits

2019 Crystal Cruises:  Deposit of 20% 


Final Payment is due no later than 90 days prior to sailing. 

A separate deposit schedule applies to 2019 World Cruise Voyage and Segments, see below: 

2019 World Cruise or World Cruise Segments:  

At 365 days prior to sailing
At time of booking: 10% 
90 days prior to first date of service: Full/Final payment due

Bookings made between 364 and 91 days prior to sailing:
At time of booking: 30% 
90 days prior to sailing: Full/Final payment due

Bookings made between 90 days or less prior to sailing:
90 days prior to sailing: Full/Final payment due

2019 Crystal River Cruises:
Deposit of 20%

Final Payment is due no later than 90 days prior to sailing.

2019 Crystal Yacht Cruises:
Deposit of 20%

Final Payment is due no later than 90 days prior to sailing.

 


Not Applicable

 


 

OCEAN: 2020 - 2022 Deposits

RIVER: 2020 - 2021  Deposits

YACHT:  2020 - 2021 Deposits

EXPEDITION:  2020 - 2021 Deposits

2020 - 2022 Crystal Cruises sailings:

Deposit of 25%

Final Payment due based on cruise length as noted below:

Voyages of 13 days or less:
Final Payment due 120 days prior to sailing

Voyages of 14-21 days:
Final Payment due 150 days prior to sailing

Voyages of 22 days or longer:
Final Payment due 180 days prior to sailing

2020 - 2021 Crystal River Cruises:

Deposit of 25%

Final Payment due 120 days prior to sailing

2020 - 2021 Crystal Yacht Cruises 

Deposit of 25%

Final Payment due 120 days prior to sailing

2020 - 2021 Expedition Cruises:

Deposit of 25%

Final Payment due 120 days prior to sailing (All voyages thru January 2021) 

Final Payment due 180 days prior to sailing (All voyages begins February 2021) 

 

Note: Full World Cruise 2020 and Full World Cruises 2021 Guests - All 2020 or 2021 Full World Cruise voyage booked guests (full-fare revenue) who are reserving their 2022 Full World Cruise will be eligible for a reduced initial deposit of 15% at time of booking and the additional 10% deposit payable any time on or before January 15, 2020.  Final payment is due at 180 days prior to sailing. 

iv. Cancellations

Cancellation fees/penalties (and Administration Fees for 2020 cruises and beyond) apply if booking is cancelled within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a percentage based on total fare and does not apply to taxes, fees and port charges.

*Administration fee, applicable to all reservations for 2020 cruises and beyond, is issued in the form of a Future Cruise Credit (FCC) that can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 

 

OCEAN: 2019 Cancellations

RIVER: 2019 Cancellations

YACHT:  2019 Cancellations 

EXPEDITION:  Cancellations 

2019 Crystal Cruises sailings


91+ days prior to first date of service: Full Refund

90-46 days prior to first date of service: 20% Penalty

45-31 days prior to first date of service: 50% Penalty

30 days prior to first date of service: 100% Penalty


A separate cancellation schedule applies to 2019 World Cruise Voyage and Segments, see below:

 

2019 FULL World Cruise and Cruise Combinations of 47+ days or more

151+ days prior to first date of service: Full Refund / No Penalties Apply

150-91 days prior to first date of service: 20% Penalty

90-61 days prior to first date of service: 50% Penalty

60 days prior to first date of service: 100% Penalty


2019 World Cruise Segments or Cruise Combinations of 46 days or less:

91+ days prior to first date of service: Full refund / No penalties apply

90-61 days prior to first date of service: 20% Penalty

60-31 days prior to first date of service: 50% Penalty

30 days prior to first date of service: 100% Penalty

2019 Crystal River sailings


91+ days prior to first date of service:  Full Refund

90-46 days prior to first date of service:  20% Penalty

45-31 days prior to first date of service:  50% Penalty

30 days prior to first date of service:  100% Penalty 

 

2019 Crystal Yacht sailings


91+ days prior to first date of service: Full Refund

90-46 days prior to first date of service: 20% Penalty

45-31 days prior to first date of service: 50% Penalty 

30 days prior to first date of service: 100% Penalty

2019 Expedition sailings


Not Applicable

 

OCEAN: 2020 - 2022 Cancellations

RIVER: 2020 / 2021 Cancellations

YACHT: 2020 / 2021 Cancellations

EXPEDITION: 2020 / 2021 Cancellations

2020 - 2022 Crystal Cruises sailings

Voyages 13 days or less:
121+ days prior to first date of service: $100 (thru 2021) / $200 (begins 2022) Administration Fee*

120-91 days prior to first date of service: 25% Penalty

90-61 days prior to first date of service: 50% Penalty

60-31 days prior to first date of service: 75% Penalty

30 days prior to first date of service: 100% Penalty


2020 & 2021 Voyages 14 - 21 days:

151+ days prior to first date of service: $200 (thru 2021) / $300 (begins 2022) Administration Fee* 

150-121 days prior to first date of service: 25% Penalty

120-91 days prior to first date of service: 50% Penalty

90-61 days prior to first date of service: 75% Penalty

60 days prior to first date of service: 100% Penalty


Voyages 22 days or longer

181+ days prior to first date of service: $500 Administration Fee*

180-151 days prior to first date of service: 25% Penalty

150-121 days prior to first date of service: 50% Penalty

120-91 days prior to first date of service: 75% Penalty

90 days prior to first date of service: 100% Penalty

2020 & 2021 Crystal River sailings

121+ days prior to first date of service: $500 Administration Fee*

120-91 days prior to first date of service: 25% Penalty

90-61 days prior to first date of service: 50% Penalty

60-31 days prior to first date of service: 75% Penalty

30 days prior to first date of service: 100% Penalty 

2020 & 2021 Crystal Yacht sailings

121+ days prior to first date of service: $500 Administration Fee*

120-91 days prior to first date of service: 25% Penalty 

90-61 days prior to first date of service: 50% Penalty 

60-31 days prior to first date of service: 75% Penalty 

30 days prior to first date of service: 100% Penalty 

2020 & 2021 Expedition sailings (All Voyages - Until  Jan 2021)

121+ days prior to first date of service: $500 Administration Fee*

120-91 days prior to first date of service: 25% Penalty 

90-61 days prior to first date of service: 50% Penalty 

60-31 days prior to first date of service: 75% Penalty 

30 days prior to first date of service: 100% Penalty 

 

2021 Expedition sailings (All Voyages - Begins Feb 2021)

181+ days prior to first date of service: $500 Administration Fee*

180-151 days prior to first date of service: 25% Penalty 

150-121 days prior to first date of service: 50% Penalty 

120-91 days prior to first date of service: 75% Penalty 

90 days prior to first date of service: 100% Penalty 

 

Crystal Cruises, LLC reserves to the right to correct errors or omissions and change any and all fares, fees, promotions and programs at any time without notice. 

(Version: November 2019)