CRUISE GUIDEBOOK

CRYSTAL SERVICES & ON BOARD



Butlers & Concierges

Butler service is available to guests in categories CP, PS, SP, PH and SH aboard Crystal Serenity and Crystal Symphony; all categories on Crystal River Cruises and categories S1 through OS on Crystal Esprit. Services offered include packing and unpacking, complimentary pressing, shoeshine and other services, dinner reservations in specialty restaurants (Crystal Symphony and Crystal Serenity only), shore excursion reservations, salon and spa appointments, and arranging cocktail parties.

Our ships' Concierges are professional affiliates to the Austrian section of the prestigious Union Internationale des Concierges d’Hotels “Les Clefs d’Or," and our 24-hour Reception Desk staff are available to assist you with any special needs.

In Suite Dining +  24-Hour Room Service

Aboard all Crystal ships, in-suite dining is available 24 hours-a-day from the Room Service menu in your suite directory. Room Service may also be ordered from the Waterside menu during regular dining hours.

Laundry & Valet Services 

Complete valet services are available including laundry, pressing and dry cleaning*. Services may be arranged through your Stateroom Attendant or your Penthouse Attendant or Butler. Valet charges are billed to your shipboard account. Pressing is complimentary to guests in categories CP, SP, SH, PS and PH. Complimentary self-service launderettes, including washing machines, detergent, fabric softener, dryers, irons and ironing boards are provided on board all Crystal ships.

*(Dry cleaning available on Crystal Serenity, Crystal Symphony and Crystal Endeavor only.)

Computer University @ Sea (CU@Sea)

Aboard Crystal Serenity and Crystal Symphony, our popular Computer University@Sea program is offered on all cruises. CU@Sea provides Internet access, group and individual computer lessons, and complimentary enrichment course offerings. Each ship has dedicated computer labs with state–of–the–art workstations. Complimentary lectures or classes are offered on each cruise. Details are listed in the daily newsletter, Reflections.

Communication Services

Internet/Wifi:  Complimentary internet and Wi-Fi access is available on board throughout all Crystal ships. Crystal encourages you to bring your own device/s with you to use during your voyage. Once on board, please connect to Crystal's complimentary Wi-Fi. Certain applications (apps) available on personal phones and other devices are satellite dependent and thus subject to interrupted availability. All onboard internet traffic travels from the ship to a satellite before returning back to earth to load web pages. While onboard there is no local high-speed internet provider as you would have at home, so intermittent delays and interruptions may occur. 

It is not possible to connect your laptop through the shipboard phone system directly to any phone number ashore. Skype is not available on board.  If your laptop has wireless capacities, you should be able to access the internet aboard all Crystal ships. 

Email: If your home or business email provider has web access to your email, you will be able to access it from the ship via the internet. If you are not sure, please contact your email provider prior to your cruise.

Phone/Fax/Mail:  Crystal ships are equipped with a sophisticated telephone system that allows you to make direct-dial satellite[*] phone calls from your stateroom. The ship telephone number is included in your travel documents before sailing.

Calls are billed to your shipboard account. However, please be aware that the USD $2.50[*] / EUR €2.50  per minute cost  to use this satellite system is significantly higher than a normal shoreside call. You may also wish to use pay phones located in various ports of call. (Check rates, check if same service available on River & Yacht )

* Satellite Reception: All electronic communication to and from the ship is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal cannot guarantee that communication connections for telephone, television, Internet, e-mail or fax will be available at all times in all areas of the world.

Wireless Maritime (Cellular) Services:  (Only applies to Crystal Serenity & Crystal Symphony) 
Available on Crystal Serenity and Crystal Symphony , through an agreement with Wireless Maritime Services™ (WMS), Crystal Cruises lets you take advantage of your wireless devices while at sea. Using your own mobile phone and telephone number, you can make and receive calls to and from fellow travelers who are on the ship, and friends and family who are far away on land. If you currently have the service through your home provider, you can also send and receive text messages. 

Charges for using the WMS system will appear as roaming charges on the regular monthly bill of your service provider. Contact your mobile home service provider for more information about rates, additional fees and taxes. While you do not need to do anything special to connect, you must have authorized service for international dialing through your home provider. 

To determine if you will be able to access SeaMobile, please contact your home service provider. To view our Wireless Maritime Services™ Frequently Asked Questions, Click here:  FAQs - Wireless Maritime Services 

Meeting Venues: Conference and meeting facilities are available on board Crystal ships. Select administrative services are available upon request for a nominal charge. Requests for use of meeting venues must be pre-arranged with Crystal’s Onboard Guest Services team prior to cruise departure. 

Digital Services

Technology Concierge: Aboard Crystal ships, our knowledgeable Technology Concierges help guests fully understand the features of popular devices they own or are considering for purchase. This complimentary service is available through Computer University@Sea. Guests can learn the newest trends and the nuances of today’s most popular devices. We can configure your personal laptops, tablets and mobile devices for Internet access from your stateroom.

Digital Entertainment Apps / Digital Content: We highly recommend that you download the following apps prior to leaving for your cruise in order to take full advantage of all the digital content and entertainment while on board your Crystal ship: 

Cruise Companion Media Player:  To view movies on demand 
Press Reader (Apple IOS) or  Press Reader (Android Devices): To access select national and international newspapers and Crystal Adventures shore excursions books

All apps are available in iTunes and/or Google Play. The latest iOS is required to run most apps.

Crystal Connect: Our exclusive internet portal and digital app featuring the ships' daily newsletter Reflections and Newspaper Direct (international news services) plus access to bookings for spa appointments, shore excursions and more.  

Digital Cameras & Flash Drives (Crystal Cruises Only): There are media readers for most standard camera memory cards.

Laptop Rentals (Crystal Cruises Only): Rental PC laptops are available for your use on board for a nominal daily charge. From these specially configured computers, you can access the Internet as well as your shipboard email from your stateroom. The current schedule of charges is available on board.

News Services (Crystal Cruises only): While you relax and unwind at sea, you can still stay in touch with the world. Prime US, BBC World, Sky News, Fox News, MSNBC , CNBC and Sky Sports News ESPN are transmitted live via satellite to your stateroom television, 24 hours a day (signal permitting). The following channels are also available with programming in applicable regions (signal permitting): CNN International (North Americas, Asia, Australia, South America, Europe, Caribbean), CNN Espanol (North and South America, Caribbean), ESPN (North and South America, Caribbean, Asia, Europe), TNT (North and South America, Caribbean), TCM (North and South America, Caribbean) and TBS (North of Miami / Los Angeles). A summary of daily news is transmitted via satellite to the ship (reception permitting) and is distributed to staterooms daily.

Photo Services (Crystal Cruises Only): Aboard Crystal Serenity & Crystal Symphony, the Crystal Photo Shop meets a wide range of photographic needs, including the sale of cameras and photographic accessories, as well as digital photo processing. Our professional photographers are often on shore to capture memorable moments in port, or on board to take portraits of guests during special occasions. These photos are on display and available for purchase at the Photo Shop. Crystal also offers guests the opportunity to revisit vacation memories with a beautiful and artistically produced photo journal. Your Crystal Celebrations album will feature contemporary photos of you in your Crystal surroundings taken by our onboard photographers. For details and pricing information, visit the Photo Shop upon check-in.

Medical Services

Crystal Cruises itineraries sail with a professional medical staff on board to provide basic medical service/assistance; certain medications may also be available onboard for purchase at reasonable costs. 

Crystal River Cruises and Crystal Yacht Expedition Cruises do not have medical facilities or medical staff onboard. However, medical service/s can be easily contacted from local shoreside facilities, if required. All medical services rendered are independently provided and are the guest’s responsibility.   

View complete details under Before Your Sail: Medical Services & Information and Special Dietary Requests. 

Religious Services

Aboard Crystal Cruises: Jewish services are available during major holidays, and Catholic services are offered on most cruises. Interdenominational services are performed on Sundays at sea. Details on the services are provided in the daily program distributed to each stateroom or suite on board.

Aboard Crystal River Cruises and Crystal Yacht Expedition Cruises (Crystal Esprit):  Religious services are not available at this time.

Parties & Special Occasions

Celebrate special events and milestone occasions with a private party designed to your wishes. Consider hosting a customized Crystal Celebrations event, an ideal option for birthdays, weddings, anniversaries, vow renewals, family reunions, retirement or bar/bat mitzvahs. We are happy to make arrangements for any special occasions or parties in the public rooms, if available. Optional special reception packages including waiters, bartenders, special hors d’oeuvres, flower arrangements etc may also be ordered on board (additional fees will apply).  Contact our Onboard Guest Services team at 866-446-6625 or by emailing  us at OnBoardGstSvcs@crystalcruises.com to arrange your custom events.