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UK Cruise Fares & Promotional Information

 

2019-2022 CRUISE FARES and PROMOTIONAL INFORMATION / TERMS & CONDITIONS

CRUISE FARES

Fares are cruise only in UK pounds (GBP), per person based on double occupancy and include taxes, fees and port charges, which vary by departure. Fares do not include air or transfers. Guests may add air at an additional cost. Optional air add-ons are available to full cruise, full fare guests with flights originating from Crystal Cruises' designated gateway cities in the U.S. and Canada, and include all government fees, fuel surcharges and taxes. If you choose to arrange for air travel independently, you may purchase embarkation and disembarkation transfers from Crystal Cruises. Fares are subject to change. The fare in effect on the date the cruise is confirmed applies.

Crystal's fares include: beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; an evening of specialty dining; Penthouse Butler service in applicable suites; Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

DEPOSITS, PAYMENTS, CANCELLATIONS/AMENDMENTS

All reservations must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. All percentages are based on total fare and do not apply to taxes, fees and port charges.

Cancellation schedules and corresponding applicable refunds are outlined below.


2019: Deposit, Final Payment & Cancellation/Amendment policies

Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises & Crystal Expedition Cruises

Individual Voyages: 
Deposit: 20%
Final Payment Policy: 100 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty:  Up to 101 days prior cruise departure 
o 20% Penalty: 100 – 46 days prior cruise departure
o      50% Penalty: 45-31 days prior cruise departure
o      100% Penalty: 30 days (or less) prior to cruise departure


Crystal Cruises Only: World Cruise Segments or Combos 

Voyages of 46 Days or Less Duration:  
Deposit: 20%
Final Payment Policy: 100 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty:  Up to 101 days prior cruise departure 
o 20% Penalty: 100 – 61 days prior cruise departure
o 50% Penalty: 60-31 days prior cruise departure
o 100% Penalty: 30 days (or less) prior to cruise departure


Full World Cruise or Cruises of 47-Days or More Duration:  
Deposit: 20%
Final Payment Policy: 160 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty:  161 days prior cruise departure 
o 20% Penalty: 160 - 91 days prior cruise departure
o 50% Penalty: 90 - 61 days prior cruise departure
o      100% Penalty: 60 days (or less) prior to cruise departure

2020 / 2021 / 2022:  Deposit, Final Payment & Cancellation/Amendment policies

Crystal Cruises

Voyages of 13 Days or Less Duration: 
Deposit: 25%
Final Payment Policy: 130 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty: Up to121 days prior cruise departure 
o 25% Penalty: 120 – 91 days prior cruise departure
o      50% Penalty: 90 - 61 days prior cruise departure
o 75% Penalty: 60 – 31 days prior cruise departure
o 100% Penalty: 30 days (or less) prior to cruise departure

Voyages of 14-21 Days or Less Duration: 
Deposit: 25%
Final Payment Policy: 160 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty: Up to 151 days prior cruise departure 
o 25% Penalty: 150 – 121 days prior cruise departure
o       50% Penalty: 120 - 91 days prior cruise departure
o 75% Penalty: 90 – 61 days prior cruise departure
o 100% Penalty: 60 days (or less) prior to cruise departure

Voyages of 22 Days or More Duration:
Deposit: 25%
Final Payment Policy: 190 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty: Up to 181 days prior cruise departure 
o 25% Penalty: 180 - 151 days prior cruise departure
o 50% Penalty: 150 - 121 days prior cruise departure
o 75% Penalty: 120 - 91 days prior cruise departure
o 100% Penalty: 90 days (or less) prior to cruise departure

For 2020 and beyond, all Crystal Cruises cancelled bookings are subject to an administrative fee issued in the form of a Future Cruise Credit (FCC), per guest, applicable as follows: US$100 on ocean sailings 13 days or less, US$200 on ocean sailings 14-21-days; and US$500 on ocean sailings 22 days or longer. The FCC can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 


Crystal River Cruises, Crystal Yacht Cruises & Crystal Expedition Cruises 

All Voyages:
Deposit: 25%
Final Payment Policy: 130 days prior cruise departure 
Cancellation Penalty Policy:  
o 10% Penalty: Up to 121 days prior cruise departure 
o 25% Penalty: 120 - 91 days prior cruise departure
o 50% Penalty:  90 - 61 days prior cruise departure
o 75% Penalty:  60 - 31 days prior cruise departure
o 100% Penalty: 30 days (or less) prior to cruise departure

For 2020 voyages and beyond, all Crystal River Cruises, Crystal Yacht Cruises or Crystal Expedition Cruises cancelled bookings will be subject to a non-refundable administrative fee of US$500 per guest  issued in the form of a Future Cruise Credit (FCC). The FCC can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 

Third Berth

A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed. A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum cruise-only fare, children age 11 and under traveling as a third berth guest are charged 50% of the minimum cruise-only fare, for that berth for that cruise. Certain restrictions may apply. Ask for details. A third berth waiver is required in all instances.

Children/Minors (Crystal Cruises & Crystal River Cruises)

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Cruises or Crystal River Cruises no later than 30 days prior to sailing.

Guests age 11 and under at the time of sailing must be accompanied by an adult 21 or older in the same stateroom. Parents can have two related children booked in the same suite provided one of them is at least 16 years of age and traveling in an adjacent room to parent/s or legal guardian/s. Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom. Crystal Cruises® also reserves the right to restrict the number of passengers less than 3 years of age aboard the yacht. Third berth child rate will apply if accompanied by two-full fare adults. Children occupying a double suite are the adult rate regardless of age.

Crystal Cruises & Crystal River Cruises is unable to accommodate children less than 6 months of age, as the medical facilities are not designed to provide services to very young children.

Children/Minors (Crystal Yacht Cruises & Crystal Expedition Cruises)

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Yacht Expedition Cruises no later than 30 days prior to sailing.

Children under six (6) years of age are not allowed on Crystal Expedition Cruises.

ON BOARD CURRENCY

US dollar currency is used on board Crystal Cruises and Crystal Yacht Expedition Cruises vessels. Euro currency is utilized on board Crystal River Cruises vessels. All additional purchases including but not limited to optional shore excursions, shipboard credits, gift shop items and specialty restaurant dining reservations will be presented or charged to the guest's stateroom folio in the appropriate currency depending on the cruise vessel sailed.

ALL OFFERS AND PROMOTIONS

All succeeding offers and promotions including but not limited to air credits, cruise-fare savings, Crystal Society discounts, benefits, amenities etc. are per person, apply to new bookings (made on or after the launch date of the relevant promotion) to the first two full-fare guests in a stateroom or suite. All offers/promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.

All Inclusive Amenities

Your Exclusive Fare includes all beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; one complimentary evening of specialty restaurant dining in Prego and at least once in Umi Uma or Sushi bar aboard Crystal Symphony and Silk Road or The Sushi Bar aboard Crystal Serenity (additional reservations or visits available for a modest fee.)Ϯ; 24-hour room service; complimentary Wi-Fi personal Penthouse Butler service, enrichment workshop classes and much more.

Crystal Society Savings

Crystal Society savings listed in fare charts are per person, based on double occupancy and should be deducted from cruise fares shown. Certain restrictions apply. Ask for details. Solo Crystal Society savings are also available.

New-to-Crystal Savings

New-to-Crystal Savings listed in fare charts are per person, apply to Guests who have never before sailed on Crystal, are based on double occupancy and should be deducted from cruise fares shown. Promotion applies to select World Cruise sailings only.

Shipboard Credits

All shipboard credits aboard Crystal yacht and ships (except on board Crystal River Cruises, details noted below), are issued per person, in US dollar currency, applicable to the first two full-fare guests in stateroom or Suite, are nontransferable and may not be applied toward cruise fare (including taxes, fees and port charges), as deposit toward a future cruise, pre-paid shore excursions, or airfare add-ons. Shipboard credits may not be applied to canceled reservations (whether paid in full or in part), are not redeemable for cash, valid for one sailing only, and are only applicable on board. Shipboard credits combinability with other promotions may not apply. Ask for details.

For Crystal River Cruises, the currency on board our River Ships are in Euro. All onboard shipboard/spending credits including those purchased for gifting via the Bon Voyage Gift Order webpage are converted to the appropriate Euro currency equivalents. Restrictions apply.

Solo Travelers

Solo travelers may enjoy exceptional savings on many Crystal cruises. Depending on sailing and category booked, Solo fares range from 110% to 200% of the applicable double occupancy fare. Solo fares are calculated before additional promotional savings, are capacity-controlled, subject to change and/or may be withdrawn at any time. Full World Cruise and World Cruise segments may vary.

On select Crystal cruises, solo guests enjoy special solo fare pricing of only 110% of the applicable double occupancy fare for stateroom categories E2 (on Crystal Symphony) and C3 (on Crystal Serenity). Certain restrictions may apply. Ask for details.

Crystal Getaways

Crystal Getaway voyages may be available on select sailings. For Crystal Getaway voyages, guests must embark and disembark on the start and end dates designated for each particular getaway cruise due to local clearance requirements. No exceptions allowed. Bookings are on Guarantee basis with stateroom numbers assigned on or before sail date, at the discretion of Crystal Cruises. Certain restrictions may apply. Ask for details.

Grand Journeys / Explorer Combination Cruises

Explorer Combination Savings offering between 5%-15% discount off Your Exclusive Fares may be available on select sailings only. Certain restrictions may apply. Ask for details.

Crystal Memories

Crystal Memories program applies to all voyages except on Crystal Getaway voyages. Crystal Memories program amenities apply to first two full-fare guests in stateroom. Guests must be full-fare, double occupancy guests to qualify, and bookings must be made at the same time for the entire family/friend group with the same travel agency. 11th berth is free for every 10 full-fare guests. To receive the other Crystal Family Memories program benefits, minimum group size is 6 guests and minimum of 3 staterooms per group. All offers may not be combinable with other promotions including Crystal Getaways voyages or segment cruises, apply to first two guests in stateroom or suite, are capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Certain restrictions may apply. Ask for details.

Kids Sail Free

Guests 17 years and under can sail free as third berth with waiver in the same stateroom or suite with two full-fare guests at least 21 years or older. Offer subject to availability of third-berth capacity staterooms at time of booking. All offers may not be combinable with other promotions, including but not limited to Crystal Memories, Crystal Society Savings and Crystal Getaway Voyages (unless specified otherwise). Offer applies to first two full-fare guests in stateroom or suite, is capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Kids Sail Free promotion applies to guests 17 years and younger on select voyages only and a third berth waiver is required.

Early Full Payment Discount

Early Full Payment Discount applies to all voyages. To qualify for 2.5% savings, cruise must be paid in full at 180 days prior to departure (for 2019 voyages) and 270 days prior to cruise departure (for 2020 & 2021 voyages). Savings apply to full cruises only. For 2020 & 2021, Cruise Savings do not apply to Personal Select Air costs and may not apply when select promotional fares are in effect. Additional restrictions may apply. Ask for details.

Guarantee Categories

All fares and savings are per person, in UK pounds sterling based on double occupancy including taxes, fees and port charges per person. Your Crystal Savings are subject to availability at time of booking. Your Exclusive Fare includes Crystal Savings as well as any applicable Savings if available and does not include Crystal Society or Early Full Payment savings. If shown, categories OG, VG or PG are guarantees for positive space only; room numbers may not be requested and will not be assigned until 24 hours prior to cruise departure date; 100% payment is due at end of option period; Guarantee Only Fares may not be combinable with any other promotions including but not limited to Crystal Society Savings, Onboard Booking Discount, Early Full Payment Discount, Back-Back Savings, Combo Cruise Savings, Strategic Partnership Amenities, Group Promotions and Cruise Night Event Savings. Solo Traveller fares are available upon request. Crystal Society Savings are per person based on double occupancy. Contact us for available flight options. All offers may not be combinable with other promotions, apply to first two full-fare guests in stateroom or suite, are capacity controlled, subject to availability and maybe withdrawn or changed at any time without notice. All fares, savings, itineraries and programmes are subject to change without notice. The prices shown herein or elsewhere may have changed by the time you come to book your holidays. Prices may go up or down. You should contact your travel agent for up to date prices and charges before booking or call us on 020 7399 7601. Fares shown herein are available exclusively for UK & Eire residents. Crystal Cruises, LLC reserves to the right to correct errors or omissions and change any and all fares, fees, promotions and programmes at any time without notice.

ϮSpecialty Restaurants Policy

Guests may enjoy one complimentary reservation/dining experience per person for each of the following specialty restaurants: one for the Prego venue on board Crystal Symphony and Crystal Serenity, one for Umi Uma or Sushi bar aboard Crystal Symphony, and one for Silk Road or Sushi Bar venue (aboard Crystal Serenity) You can make these complimentary reservations via our Guest Priority Check-in and Planning Center (PCPC) prior to the voyage, or on board.

For any single voyage that is 14 days or longer, each guest will be extended 2 (two) complimentary reservations/dining experiences.

All additional reservations including "walk-in" visits for these dining venues, in excess of those offered above, will be confirmed on board on a space available, first-come first-served basis for a nominal fee of $30 per person, per dining experience. Crystal Penthouse (CP) category guests will enjoy unlimited, complimentary Specialty Restaurant dining (by reservation, subject to space availability).

Complimentary Wi-Fi/Internet Access

Guests receive complimentary Wi-Fi/internet for the duration of their cruise Click here for more information.

All itineraries, fares, programs, promotions and policies are subject to change at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and programs at any time with or without notice. All promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Restrictions apply. See crystalcruises.com for the most updated Terms & Conditions for all offers including combinability and applicable gateway cities. Air routing, scheduling and air carrier selection are at the discretion of Crystal Cruises.











2019-2022 UK Cruise Fares & Promotional Information
Combined Version Website
Final (April 2019)